With the complex pieces of software I am training with, there are numerous pieces that must be working 'just right' to accomplish the tutorial - the database must be in a particular state, I must have the software in a particular mode, I have to have do the tutorial in a particular order, etc. It is usually a royal pain, and in the past, Mike and Sam used to have to come with me to do the training. Using ScreenCam®, I can easily and quickly record all the coursework before I go, and know that it is bulletproof and will always play back in exactly the same fashion every time. I no longer need to have two other experts with me, and ScreenCam® movies never make a mistake. If I need to, I can always re-record the demos as newer versions of the software come out, and it is a quick and easy procedure. Even better, I can 'back up', and go over a certain procedure with ScreenCam® movies, and simply do it again if there are questions from the class. Sam and Mike can now go off and do other training, or help other customers, and it's like we are 3x more effective than before. In the past, when all three of us couldn't travel together, we were forced to use a bunch of screenshots and text to try and get across what was happening in the application, and this was not only burdensome in terms of prep time, but hard to understand, and difficult to edit. With ScreenCam®, all this has changed for the better.
I love that ScreenCam is super easy-to-use, and I don't need to be an expert in digital video editing, or a web programming wizard either. I can pop my ScreenCam movies on the web by clicking a button and giving the HTML and SWF files to the web guy, and many of them are small enough for me to email to people!
Here's another benefit. By using ScreenCam®, I can be explaining the product operation to the students, and watch their faces to see whether they understand, or if they have a question or a 'hot button'. This permits me to be a better instructor, since I pay much more attention to the students and their comprehension, instead of worrying about what menu I am supposed to click on next, or what command is supposed to come next. I am a more professional instructor, and less of a 'travelling mouse jockey'.
All in all, ScreenCam® has completely revolutionized the efficiency and efficacy of my team, and we even won a 'Chairman's award' for our strategic contributions to the company.
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